One Contract, One Team, Continuous Reliability
White Dream keeps your generators running with one in-house team of certified technicians handling scheduled servicing, breakdown repair, overhauls and spare parts — on any brand or model, single unit or multi-site fleet. We follow manufacturer-standard procedures, use genuine OEM-approved parts, and document every visit. No subcontractors, just reliable, expert care.
Scheduled Preventive Plans
01Visits scheduled around your generator's running hours, not a generic calendar.
Certified Technicians
02Factory-trained engineers service every major generator brand and model.
Genuine Spare Parts
03Only genuine or OEM-approved parts used in every repair and service.
24/7 Emergency Response
04A technician is reachable around the clock for breakdowns and emergencies.
Scheduled Care That Prevents Costly Breakdowns
Most generator failures do not happen without warning — they build up slowly through worn filters, low coolant, a weak battery or a fault that was never caught. Our preventive maintenance plans catch these problems early, with visits scheduled around your generator's actual running hours rather than a generic calendar. Every visit includes oil, filter and coolant checks, battery testing, and a full inspection of the fuel and electrical systems, finishing with a written service report.
- Visit intervals matched to running hours or manufacturer guidelines
- Oil, filter, coolant, belts and battery checked at every visit
- Load-bank testing confirms real-world performance, not just idle running
Fast, Accurate Repairs When Something Goes Wrong
Even a well-maintained generator can develop a fault — a sensor failure, a fuel-system issue, or wear that a routine check flags before it becomes a breakdown. Our technicians diagnose the exact cause first, instead of replacing parts by guesswork, then repair it using genuine or OEM-approved components. Every corrective repair is followed by a test run and a written report, so you know exactly what was found and what was fixed.
- Root-cause diagnosis before any part is replaced
- Genuine and OEM-approved parts used in every repair
- Post-repair test run and written report for your records
A Technician On The Way, Any Hour Of The Day
A generator failure at 2 a.m. does not wait for business hours, and neither do we. Our emergency line is staffed 24 hours a day, seven days a week, with technicians positioned to reach client sites quickly across the Kingdom. Most issues are resolved on the first visit; for anything more serious, we carry standby replacement units to keep your site powered while the repair is completed.
- 24/7 emergency line, every day of the year
- Rapid technician dispatch to sites across Saudi Arabia
- Standby replacement units available for critical breakdowns
Full Engine Overhaul For A Second Working Life
A generator nearing the end of its service life does not always need replacing. A full overhaul — rebuilding the engine, replacing worn components and re-testing the complete unit — can restore performance and extend service life by years, at a fraction of the cost of a new generator. Every overhaul finishes with a full load-bank test before the unit goes back into service.
- Complete engine teardown, inspection and component replacement
- Alternator, control panel and cooling system overhaul as needed
- Full load-bank test and commissioning report before handover
An AMC For Every Site, Load & Budget
A contract keeps servicing on schedule automatically, with fixed pricing agreed up front. Choose the tier that matches how critical your power supply is.
Basic AMC
Scheduled quarterly inspections for single-unit sites and light-duty standby generators.
- 4 scheduled visits per year
- Priority phone support
- Discounted spare parts pricing
Standard AMC
Six preventive visits a year plus priority breakdown response, for sites that depend on their generator regularly.
- 6 scheduled visits per year
- Priority breakdown response
- Free annual load-bank test included
Premium AMC
Monthly servicing and same-day emergency response, built for critical and continuous-power facilities.
- 12 scheduled visits per year
- Same-day emergency response
- Dedicated account engineer
Custom / Multi-Site AMC
A tailored maintenance schedule for multi-unit facilities, factories or fleets across multiple sites.
- Custom visit frequency & scope
- Multi-site consolidated reporting
- Volume pricing on parts & labour
Our Engineers, Present On Your Site
For factories, hospitals and facilities that cannot tolerate downtime, we place trained technicians on-site — full-time or on a scheduled rotation — to monitor, service and respond to your generators without waiting for a call-out. It's the same accountable team on every visit, so they already know your equipment's history before they arrive.
- Full-time or rotational on-site technician placement
- Direct monitoring of run hours, fuel levels and alarms
- Same technician team for consistency and faster diagnosis
Genuine Parts, Ready When You Need Them
A repair is only as good as the part used in it. We stock a wide range of genuine and OEM-approved spare parts — filters, belts, sensors, batteries, control modules and major engine components — for all major generator brands, so most repairs don't wait on a part to arrive from overseas.
- Genuine & OEM-approved parts for all major brands
- Local stock for filters, belts, batteries & sensors
- Fast sourcing for major components not held in stock
From Inspection To Ongoing Reliability In Five Steps
The same in-house team handles every step of your generator's care — no subcontracted labour, no handoffs between departments, and one point of contact from first inspection to every visit after.
Inspection & Assessment
We inspect your generator on-site, or review its service history, to understand its exact condition and running hours before recommending a plan.
Maintenance Plan & Quote
You receive a clear, itemized plan — a one-time service, a repair, or an ongoing AMC — with fixed pricing agreed before any work begins.
Scheduled Service Or Repair
Our technicians carry out the work using genuine parts and manufacturer-standard procedures, whether it's a routine visit or a full repair.
Testing & Reporting
Every visit ends with a functional test — load-bank testing where relevant — and a written service report for your records.
Ongoing Support & Reminders
For AMC clients, we track your next service date and reach out before it's due, so a scheduled visit is never missed.
No Guesswork, No Missed Visits, No Surprises
Every step above is carried out by our own engineers and technicians — the same accountable team you spoke to on day one is still the team you call for the next service or repair.
- One dedicated engineer familiar with your generator's full service history
- Fixed, itemized pricing agreed before any work begins
- Automatic reminders so scheduled visits are never missed
What A Scheduled Maintenance Plan Actually Buys You
A generator that's serviced on schedule behaves very differently from one that isn't — here's what that difference looks like in practice.
Maintenance Coverage Across Every Site Type
From a single standby unit to a multi-site industrial fleet, our maintenance teams and spare-parts stock are equally at home on any of these site types across Saudi Arabia.
Commercial Sites
Malls, hotels & mixed-use developmentsServicing Without Disrupting Occupied Buildings
Scheduled maintenance windows and quiet on-site work that never disturbs tenants, guests or shoppers.
Construction Projects
Servicing for active site powerMaintenance That Keeps Pace With The Build
Flexible scheduling around shifting site access and equipment relocations as the project progresses.
Events & Festivals
Pre-event checks & standby coverPre-Event Inspection & Standby Cover
Full inspection and load test before the event starts, with a technician on standby for the duration.
Government & Infrastructure
Public facilities & critical infrastructureDocumented Servicing For Public Facilities
Full service records and compliance documentation for infrastructure and public-sector maintenance contracts.
Industrial Facilities
Factories & continuous critical loadsMaintenance For Round-The-Clock Loads
Scheduled servicing without interrupting continuous production, synchronized with planned shutdown windows.
Oil & Gas Sites
Remote sites & field operationsOn-Site Servicing At Remote Locations
Technicians and spare parts mobilized to remote field sites for scheduled and emergency maintenance.
Maintenance Contracts At Work Across The Kingdom
A few recent maintenance engagements — from scheduled AMC contracts to rapid emergency response. See the full case studies on our projects page.
Generator Maintenance — Common Questions
Quick answers about servicing and repairs with White Dream. For anything else, our team is one call or message away.
This depends on usage, but as a general rule, standby generators should be serviced every 3 to 6 months or after every 100 to 200 running hours, whichever comes first. Units that run continuously may need monthly checks. We recommend the right interval after inspecting your generator and reviewing how it is used.
Yes. Our technicians service and repair all major generator brands and models, regardless of who originally supplied or installed the unit. We review its service history and current condition before starting any work.
Our emergency line is staffed 24/7, and a technician is dispatched as soon as the call comes in. Exact response time depends on your location, but our teams and spare-parts stock are positioned to reach sites across Saudi Arabia quickly.
Every AMC includes scheduled preventive visits at an agreed frequency, priority breakdown response and a written report after every visit. Higher tiers add same-day emergency response, a dedicated engineer and discounted spare parts. We size the right contract to your site during a free assessment.
Yes. We use only genuine or OEM-approved parts in every repair and service, and we stock commonly needed items such as filters, belts, batteries and sensors locally so most repairs are not delayed waiting on parts.